[UPDATE 15TH JANUARY 2018: THE CLOSING DATE HAS NOW PASSED]
You wait ages for a job to come up, then three come at once!
Thanks to central investment from the Student Personalised Information Programme, three new posts of 36 months each have been created. The posts will enable developments and enhancements to the Academic Technology service.
We are looking for two Academic Technology Officers to support use of the Virtual Learning Environment and associated toolset, and one Academic Technologist to coordinate the service operations, particularly the helpdesk function. They join Kerry Pinny, Craig Summerton and Shahid Mahmood to double the user support team for the Virtual Learning Environment, as we work with colleagues right across the University to broaden and deepen use of Moodle and other tools to support learning and teaching. Moodle is the core of our extended classroom toolset, alongside Mahara, eStream, H5P Echo360, ResponseWare and other tools.
If you are already working in learning technology support, or you are experienced in user support and want to specialise, you can bring your skills and knowledge to this friendly team and make a big difference to the University.
Academic Technology Officers (2 posts, 36 months, £25,728-£28,936 per annum)
There are two Academic Technology Officer posts available in the growing Academic Technology team (warwick.ac.uk/academictechnology). This role will combine your organisational, technical and people skills: answering user queries, diagnosing and solving problems, documenting issues and making referrals, and identifying potential solutions to user needs. Familiarity with VLEs is desirable but training will be provided: the successful candidate will have the skills to support people in the use of technology to support teaching and learning. VACANCY DETAILS (2 Posts!)
Academic Technologist (1 post, 36 months, £29,799-£38,833 per annum)
We are looking for an experienced user support professional to enhance the support service for the use of technology in teaching and learning. The role will handle user queries, fulfilling service requests, triaging possible technical and data incidents, referring, and escalating as appropriate. This role will drive the continuous improvement of our services through the effective use of reports and analytics to enhance standard operating procedures and team priorities, working with solutions providers, internally and externally to provide a quality service to users. VACANCY DETAILS
Closing date: Sunday 14th January
Contact: Kerry Pinny (k dot pinny @ warwick.ac.uk) and/or Amber Thomas (amber dot thomas @ warwick.ac.uk )
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